Key points (read this first)
We support what we delivered
Configs, builds and docs from your paid order — via Support or email during business hours.
Minor fixes: usually us
Small config or environment issues within scope are often fixed by our team quickly.
Major vendor bugs: the script owner
Big defects in the original product may need the marketplace author — timing depends on them.
Another dev changed your site? Support ends
If someone else edits the code or server after us, we can no longer warranty that project.
What support includes
Help with the work we delivered under your order: the setup we did, the builds we shipped, and reasonable questions about those deliverables. We offer free lifetime support for setup issues and small fixes on anything we install.
Use the Support page or your dashboard. Harder bugs may need email or a short call so we can reproduce them safely.
Third-party scripts (CodeCanyon, etc.)
Important for script customers
The script owner owns the core product code. We cannot guarantee fixes inside code we did not write.
Most catalog products are third-party scripts. The vendor / author is responsible for core bugs and major updates in that product.
- We often fix minor issues (config, environment, small safe patches within scope).
- Major bugs may need a vendor update — we can contact the author when possible, but timing depends on the script owner.
- We do not promise to rewrite the entire vendor codebase.
Out of scope (usually paid work)
These are typically a new order or the Update / maintenance service, not free lifetime support:
- Upgrading to a new major script version
- Server migration or hosting we did not set up
- Re-submitting apps after store-policy changes
- Ongoing changes by hosting, payment, maps or SMS providers and other third parties
- New features or design changes beyond the script’s stock behaviour
When support stops
If another developer works on your project
After another developer, agency or your own team changes the code or server config, AllsWeb support for that project ends. Responsibility moves to whoever made the changes.
We cannot safely debug a system when we no longer know what we shipped versus what changed later. You may book a new paid review if you want us to work on a modified system — we will quote after inspection.
Security and backups
You must keep strong passwords, limit who can access your panels, and maintain your own backups (data and signing keys). We share best-practice guidance but are not liable for loss caused by weak access or outside changes.
Response times
We reply to support requests within 1–2 business days (weekdays), and usually faster. Always include your order / project ID and clear steps to reproduce so we can help on the first reply.
Contact
Email support@allsweb.com from your account email, or WhatsApp / call +91 72328 80007. Also see the Refund Policy, Terms and Conditions and Payment Policy in the footer.
Questions about this policy?
Email support@allsweb.com or message us on WhatsApp — we usually reply within one business day.