Support & contact: talk to real engineers.
Already a customer? Message us from your dashboard so the engineer on your project sees it straight away. For sales, partnerships or anything else, WhatsApp or email us. Support is free for life on everything we ship.
Free
On every install
Lifetime
No expiry, no renewal
Hours
Typical reply window
3 channels
WhatsApp, email, dashboard
Scope
What lifetime support does & doesn't cover.
Honest scope so there are no surprises. Anything outside this is a customization or maintenance plan.
Covered, free, forever
- Anything we installed, customized or submitted breaking unexpectedly
- Environment troubleshooting on hosting we configured
- Small UI / config tweaks under 30 minutes of work
- Re-deploying your build after a server move
- Help re-publishing a store listing we previously shipped
Outside support — quoted separately
- New features or scope additions (these are customizations, quoted separately)
- Bugs introduced by third-party developers modifying our code
- CodeCanyon upstream version upgrades (use the Update service)
- Server downtime caused by hosting providers we did not configure
How third-party script bugs are handled: these are third-party scripts, so a few things stay outside our control. Minor script errors we fix ourselves at no charge. For a major bug in the upstream script code itself, we report it to the script author, and that fix timeline depends on their response. Everything in our own installation, configuration and customization stays covered free, for life.
Want a personal engineer assigned to your project?
Our managed maintenance plan adds a named senior engineer, regular log / health / security checks, and proactive fixes before issues surface. Free lifetime support continues on top.
See managed planHave a custom scope?
Custom websites, SaaS, AI automations, CRM and POS setups and mobile apps go through the Hire Us flow, quoted per scope after a short call. A senior engineer replies within 24 hours.
Start a custom project