Key points (read this first)
24-hour window
Full refund within 24 hours if work has not started yet (see dashboard status).
Dashboard is the source of truth
Status **paid · awaiting requirements** = work not started. After requirements are submitted, the grace window may not apply.
Contact us before a chargeback
Email us first — we usually resolve in 1–2 business days vs 30–90 days for bank disputes.
Refund goes to original payment method
We cannot send a Stripe refund to a different card or a Razorpay refund to another UPI ID.
Quick summary
Most common case
Paid by mistake or changed your mind before filling requirements? Email us within 24 hours with your order ID — full refund if work has not started.
Digital work can start quickly once you submit requirements. These rules keep expectations clear for you and for our team.
Full refund (24-hour grace)
You may request a full refund within 24 hours of payment if:
- Work has not started, and
- You have not submitted project requirements from your dashboard, and
- No engineer time, AI run, or automation has been triggered on the project.
Refunds return to the same payment method. Stripe usually takes 5–10 business days; Razorpay 5–7 business days (depends on your bank).
When a full refund applies
Check your dashboard
If the order still shows paid · awaiting requirements, it is fully refundable inside the grace window.
Your dashboard status is the official record. If you are unsure, email us with your order ID and we will confirm in writing.
Partial refund or wallet credit
If we started work but cannot finish because of a script or platform limitation we missed during scoping, we offer a partial refund or wallet credit for the unfinished part.
Wallet credit works on any future order and does not expire.
No refund in these cases
Please read before you pay
After work starts and the 24-hour window passes, fees are non-refundable except where law requires otherwise.
Refunds also do not apply when:
- You change your mind after delivery has started
- You want more changes after 2 included revision rounds (extra work is billed as customization)
- Another developer changed the project after our delivery (see Support Policy)
- A new version of your script was released during our work — upgrading needs the Update service, not a free rework
- You did not send required assets (server access, store accounts, branding) within 30 days of payment
Chargebacks and Razorpay disputes
Please email support@allsweb.com before opening a bank chargeback or Razorpay dispute. Disputes can lock the order for 30–90 days. Fraudulent or unfair chargebacks may void lifetime support already granted.
GST on refunds (India)
GST is refunded in proportion to the refunded amount. A credit note appears in your dashboard under Invoices.
How to request a refund
Email support@allsweb.com from your account email with:
- Order ID
- Short reason
We reply within 2 business days (weekdays). Urgent: WhatsApp +91 72328 80007.
Questions about this policy?
Email support@allsweb.com or message us on WhatsApp — we usually reply within one business day.