Refund Policy

Because we deliver digital services that may not start immediately, you may request a full refund within 24 hours of payment provided work has not yet begun. Refunds are issued back to the original payment method — Stripe refunds settle in 5-10 business days, Razorpay refunds in 5-7 business days depending on your bank.

A full refund applies when work has not started — i.e. before project requirements are submitted from your dashboard and before any developer time, AI run, or automation pipeline has been triggered on the project. The order status in your dashboard is the source of truth: anything still marked paid · awaiting requirements is fully refundable inside the grace window.

If we have started but cannot complete due to a script-level or platform-level limitation that we missed during scoping, we issue a partial refund or wallet credit proportional to the remaining scope. Wallet credit can be applied to any future order and never expires.

Once work has begun and the 24-hour window has passed, fees are non-refundable. The following situations are also outside refund scope:

• Change of mind after delivery has started
• After the second revision round on a delivered service — additional changes are chargeable customizations
• Modifications performed by another developer after our delivery void our support and refund eligibility for that scope
• If a new upstream version of your script is released during installation or customization, we are not obligated to rework the project to match the new version under the existing fee — this is what the Update service is for
• Failure to provide required project assets (server access, store accounts, branding) within 30 days of payment

Before raising a chargeback with your bank or a dispute on Razorpay, please contact us so we can resolve directly. Disputes can take 30-90 days to resolve and lock the order under investigation; we almost always settle legitimate refund requests by email within 1-2 business days. Fraudulent or unjustified chargebacks may, in addition to legal recourse, void any lifetime support already extended.

For Indian customers, any GST collected is refunded proportionally to the refunded amount. A credit note is auto-generated and visible in the Invoices tab of your dashboard for your accounting records.

Email [email protected] from the same address used to place the order, with the order ID and a short reason. We respond within 2 business days on weekdays. For urgent cases, WhatsApp +91 72328 80007. Once approved, the refund is issued back to the original payment method automatically — we cannot redirect a Stripe refund to a different card or a Razorpay refund to a different UPI handle for fraud-prevention reasons.