Key points (read this first)
24-hour grace window
Full refund within 24 hours if work has not started yet (check your dashboard status).
Dashboard is the source of truth
Status **paid · awaiting requirements** = work not started. Once requirements are submitted and work begins, the grace window may not apply.
Contact us before a dispute
Email first — we usually resolve in 1–2 business days vs 30–90 days for a bank / card dispute.
Refunds go to the original method
A Stripe refund returns to the same card; a Razorpay refund to the same UPI / source. We cannot redirect it elsewhere.
Who issues the refund
Refunds are issued by AllsWeb (PN. 30 AC, Ground Floor, Kapil Vihar, Budhsinghpura, Sanganer, Jaipur, Rajasthan 302029, India), the merchant of record, back to your original payment method through Stripe or Razorpay. The charge and refund appear on your statement as ALLSWEB.
Quick summary
Most common case
Paid by mistake or changed your mind before filling requirements? Email support@allsweb.com within 24 hours with your order ID — full refund if work has not started.
We sell digital services, and work can begin quickly once you submit requirements. These rules keep expectations clear for you and for our team.
Full refund (24-hour grace)
You may request a full refund within 24 hours of payment if all of these are true:
- Work has not started, and
- You have not submitted project requirements from your dashboard, and
- No engineer time, AI run, or automation has been triggered on the project.
Refunds return to the same payment method. Stripe usually takes 5–10 business days; Razorpay 5–7 business days, depending on your bank.
How we confirm “work not started”
Check your dashboard first
The project status timeline shows exactly when payment cleared and when work began — that timeline decides which rule applies.
Your dashboard status is the official record. If the order still shows paid · awaiting requirements, it is fully refundable inside the grace window. If you are unsure, email us your order ID and we will confirm in writing.
Partial refund or wallet credit
If we have started work but cannot finish because of a script or platform limitation we missed during scoping, we offer a partial refund or wallet credit for the unfinished part.
Wallet credit works on any future order and does not expire.
No refund in these cases
Please read before you pay
Once work has started and the 24-hour window has passed, fees are non-refundable except where the law requires otherwise.
Refunds do not apply when:
- You change your mind after delivery has started and the 24-hour window has passed
- You want more changes after the 2 included revision rounds (extra work is billed as customization)
- Another developer changed the project after our delivery (see Support Policy)
- A new version of your script was released during our work — upgrading needs the paid Update / Upgrade service, not a free rework
- You did not send required assets (server access, store accounts, branding) within 30 days of payment
- The order is cancelled for an Acceptable Usage Policy breach or fraud
EU / UK consumer withdrawal right
If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a digital-services contract. Because our work can start quickly, by submitting your project requirements (or otherwise asking us to begin) within that period you expressly request immediate performance and acknowledge that you lose the withdrawal right once the service is fully performed. Until work begins, the 24-hour full-refund rule above still applies.
Subscriptions & renewals
For recurring services (maintenance, managed hosting, Apple Developer rental and similar), cancel before the renewal date to avoid the next charge — cancellation takes effect at the end of the current paid period, which is non-refundable and not pro-rated. If a renewal was charged in genuine error (e.g. you had already cancelled), email support@allsweb.com with your order ID within 7 days and we will put it right.
Chargebacks, Stripe & Razorpay disputes
Talk to us first
A quick email is faster and keeps your support intact. We want every genuine refund handled fairly and on record.
Please email support@allsweb.com before opening a card chargeback or a Razorpay dispute — we almost always resolve faster than a bank.
When a dispute is opened, we respond to Stripe or Razorpay with our evidence: the payment confirmation, your dashboard status timeline, support messages, download / repository handover logs, submission references, and this Refund Policy. A dispute can lock the order for 30–90 days while the bank decides. Fraudulent or unfair chargebacks (for work already delivered) may void any lifetime support already granted and end the relationship.
Taxes on refunds
AllsWeb is not registered for GST, so invoices and refunds carry no separate Indian tax component — you are refunded the amount you actually paid to us. Payment-processor fees, and any bank / currency-conversion charges your own bank applied, are outside our control and set by Stripe / Razorpay and your bank.
How to request a refund
Email support@allsweb.com from your account email with:
- Your order ID
- A short reason
We reply within 2 business days (weekdays). For something urgent, WhatsApp / call +91 72328 80007.
Questions about this policy?
Email support@allsweb.com or message us on WhatsApp — we usually reply within one business day.