Payment Policy

We support two PCI-DSS-certified payment processors so checkout is fast in every region:

• Stripe — international Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay and supported wallets. Default at checkout for non-INR currencies.
• Razorpay — UPI, RuPay, Indian Visa / MasterCard, NetBanking and popular Indian wallets (Paytm, PhonePe, Mobikwik). Default at checkout when your billing country is India.

We do not store card numbers, UPI handles, CVVs or bank credentials anywhere on our servers. All sensitive data is tokenized inside Stripe or Razorpay’s PCI-DSS Level 1 environment.

Orders placed through the products and services catalog are paid 100% upfront at checkout. The Stripe or Razorpay webhook verifies payment status against the raw, signature-verified payload and your project is created the same instant — so you can begin filling requirements without waiting for manual confirmation.

For custom builds quoted via Hire Us:

• Projects under $1,000: 100% advance before work begins.
• Projects above $1,000: 70% advance to begin, 30% on completion before final delivery.
• Milestone-based projects: payments split into agreed milestones; each milestone must be cleared in full before we move to the next phase.

Larger engagements can also pay via wire / SWIFT to our India bank account — share your invoice email and we will issue a formal proforma. Wire transfers usually settle within 2-4 business days.

Catalog prices are listed in USD for transparency across our global customer base. At checkout you can pay in your local currency at the live network rate — Razorpay automatically settles in INR for Indian customers and Stripe handles 135+ currencies.

Your bank or card issuer may apply currency-conversion or international-transaction fees that are outside our control. We do not add a surcharge on top of the processor’s fee.

For Indian customers, 18% GST is applied where applicable and a tax invoice with our GSTIN is generated automatically with each order. Customers outside India are responsible for any local VAT, GST or sales tax due in their jurisdiction. If your business needs a reverse-charge invoice or VAT number on the invoice, email us at [email protected] before payment and we will configure it.

Stripe and Razorpay both email a tax-compliant receipt the moment payment is captured. A formal invoice copy (with your billing address and GSTIN where applicable) is available from the Invoices tab inside your dashboard as soon as the project is created. Need a corrected invoice? Email [email protected] within 7 days of payment.

Work begins only after BOTH (a) the payment status reads paid in our webhook event log and (b) the relevant project requirements are submitted from the dashboard. Any time spent waiting on missing requirements pauses the delivery timer automatically — so you never lose hours from the SLA because of a back-and-forth.

If a payment fails, the order is held in pending state until retry succeeds — typically you can re-attempt instantly with a different card / UPI handle. For disputes, please contact [email protected] before raising a chargeback or Razorpay dispute so we can resolve directly. We almost always settle refund requests via email within 1–2 business days — far faster than the 30–90 day dispute window.

Stripe and Razorpay are both PCI-DSS Level 1 certified. Our website holds no card data — at most we retain the last 4 digits and brand of the card for receipt display. Webhook signature verification is enforced on every event, so a forged callback cannot mark an order as paid.

Billing questions: [email protected] · WhatsApp +91 72328 80007 · Alternate +91 96360 54300. Mention your order ID for the fastest reply.